Our aim here at Orion Windows is to always provide a high quality and efficient service for all our customers and we recognise that things can unfortunately go wrong occasionally.
We take any complaints and concerns that we receive very seriously and aim to resolve them efficiently and speedily, the sooner you bring any concerns to our attention the sooner we will resolve them.
Orion Windows will always comply fully with the terms and conditions of our contractual agreement and guarantee as we appreciate and value all our customers.
On receipt of your complaint, whether received by telephone, letter, email or fax, it will be investigated by our Customer Services Department and allocated to the most appropriate department/ person to address and resolve the issue.
The complaints handling procedure:
Our contact number is 0800 318 140 and is available to take your calls from 10am to 5pm weekdays.
We feel that keeping our customers informed is vital we will do this through each stage of the rectification process.
Orion Windows Limited
Clifton Moor Industrial Estate
York, North Yorkshire
Telephone 0800 318 140
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