Customer Charter

For Orion windows, erecting conservatories is an everyday procedure and we are committed to making each step of the process a trouble free experience for you.

We are, however, aware that for many of our customers, adding a conservatory can be a new experience so we have put together a ‘Customer Charter’ so our customers know exactly what to expect.

Every customer is allocated an office based surveyor who will become familiar to you from the outset. They are responsible for coordinating each stage and for keeping you informed of any developments as and when they happen.

Planning

Before any construction work begins it is important that we check with your local planning department as to whether your conservatory will require planning permission or building regulations.

Orion Windows have an in house planning department which assesses each conservatory order and should your property require planning permission we can deal with the whole process for you feeding back any information as soon as we receive it.

The Survey

Every order requires a site survey to take technical measurements and to check the site for any potential and visible components.

Our surveyor will go through every detail of your contract to ensure everything you need and expect is clearly written down before the survey is passed to production for processing.

The Groundwork

With planning in place your conservatory base work will be scheduled.

The builders will remain on site, unless the weather proves unsuitable, until the base is prepared and ready for the erection of the frames and roof.

Your base will be quality checked before the frames arrive on site and if we are installing your electrics a first fix (i.e. lying first wires and back boxes) will be carried out.

The Installation

On the agreed date, once the base has had time to cure, the conservatory installers will put up the framework.

Doors and windows will be erected then the roof will be constructed and fitted. All the products will then be glazed and trimmed.

Again the work will be quality checked and a note of any unavoidable ‘snagging’ will be made and subsequently attended to.

The Finishing Touches

At this point there may be other trades involved such as electricians, plasterers, and floor layers. The relevant tradesmen will already have been scheduled to visit your property in order to complete the installation promptly.

From then on the conservatory is yours to enjoy and we are confident it will bring you and your family many years of pleasure.