Frequently Asked Door Questions

We supply three keys as standard, but you may request more. You can let the Orion team know when you place your order but you’ll also be able to get more keys cut in the future.

Yes, we can give you a suited key if desired. Just let your advisor know when you confirm the details of your new door.

Secured by Design is a security initiative supported by the police. It was set up to upgrade the security of buildings and everything in their vicinity. The goal was to ensure there were safe places for their inhabitants to live in.

Secured by Design has a product-based accreditation scheme, which is the accepted standard for all products that are able to deter crime, and this includes domestic windows and doors and their crucial components, like hinges and locks.

Orion’s sister manufacturing company, Conservatory Outlet, is a member of Secured by Design, so the majority of our products meet and exceed the standard set by SBD. If you want to talk about the security of our products, please don’t hesitate to get in touch.

A 3-star door cylinder is the highest rated cylinder on the market and multiple tests will have been carried out to ensure a high level of security. Orion’s door cylinders also feature snap-secure technology and a lockdown mode, as an additional layer of security. You can be confident the barrel won’t be broken or even slightly damaged.

If your French doors have an egress hinge, you will be able to, giving you a full view of your garden or patio.

Both styles of doors look great in all homes throughout Yorkshire, and it just depends on which design you prefer. Bi-folding doors can be folded to one side full, giving you a wide walkway to the garden and patio when opened. Thanks to how slim and slender our sliding patio doors are, you can enjoy an unrestricted view when the doors are closed. If you can’t decide between the two, come down to our showroom and see the difference for yourself. An Orion advisor can also help you choose.

Yes, there certainly is! We can sort of a number of affordable payment options for you to choose from. This is subject to application & status. When you apply, you’ll experience a simple, straightforward application and you won’t have long to wait to find out if you’ve been approved. You can come down to our York showroom to discuss finance or we can set up an appointment to come to your home if you prefer.y.

Once you’ve been given the green light from your own finance provider, contact us straight away. If the finance was sorted by us, we will both get told at the same time, so we will contact you soon after.

Don’t stress if your finance application has been rejected – this happens for lots of reasons and it could even be based on how many times you’ve moved house in the last few years. Orion is here to help and we suggest you contact another finance company. It helps if they are familiar with you.

There’s a good chance you will get an instant ‘yes’ from the finance provider but it could also take time for them to give you an answer. Don’t worry if you have to wait as there are a number of reasons this could be the case.