FREQUENTLY ASKED QUESTIONS

We understand you will have questions when it comes to the process of replacing your current doors. There’s a good chance your question will be answered below.
Is every composite door the same?

No, composite doors can vary in structure. If you opted for a standard composite door, your new door will have a depth of 44mm and be filled with foam. Our lightweight standard composite doors will have a GRP colour skin, which is commonly referred to as fibreglass.

If you are looking for a door that’s even stronger, our Solid Core composite doors are a lot thicker. With a depth of 48mm, it has been made from multiple laminated layers of timber. Solid Core composite doors have a UPVC skin, and it’s simple to colour-match them to the door frame.

With the difference in structures and styles of our composite doors, there is some variation in price. Contact us to find out more.

Extreme Solid Core Door
Can I choose a different colour on the inside and outside of my new door?

Yes, this is a common option for most door styles. For advice on what’s possible for your chosen door, talk to an Orion advisor. Customers who prefer to make a statement with the external colour often want a more neutral colour on the inside. Why not choose a bold red colour for the external and a subtle cream for the internal?

Internal White Composite Door

MORE COMMON QUESTIONS

If we still haven’t answered your question, continue reading. You can also reach out to us directly.

How many keys will come with my new door?

We supply three keys as standard, but you may request more. You can let the Orion team know when you place your order but you’ll also be able to get more keys cut in the future.

Can the same key be used for both doors? (Suited)

Yes, we can give you a suited key if desired. Just let your advisor know when you confirm the details of your new door.

What is Secured by Design?

Secured by Design is a security initiative supported by the police. It was set up to upgrade the security of buildings and everything in their vicinity. The goal was to ensure there were safe places for their inhabitants to live in.

Secured by Design has a product-based accreditation scheme, which is the accepted standard for all products that are able to deter crime, and this includes domestic windows and doors and their crucial components, like hinges and locks.

Orion’s sister manufacturing company, Conservatory Outlet, is a member of Secured by Design, so the majority of our products meet and exceed the standard set by SBD. If you want to talk about the security of our products, please don’t hesitate to get in touch.

Can you explain what a 3-star rated door barrel is?

A 3-star door cylinder is the highest rated cylinder on the market and multiple tests will have been carried out to ensure a high level of security. Orion’s door cylinders also feature snap-secure technology and a lockdown mode, as an additional layer of security. You can be confident the barrel won’t be broken or even slightly damaged.

Is it possible to completely fold back a French door?

If your French doors have an egress hinge, you will be able to, giving you a full view of your garden or patio.

I can’t decide between sliding patio doors and bi-folding doors. Which should I pick?

Both styles of doors look great in all homes throughout Yorkshire, and it just depends on which design you prefer. Bi-folding doors can be folded to one side full, giving you a wide walkway to the garden and patio when opened. Thanks to how slim and slender our sliding patio doors are, you can enjoy an unrestricted view when the doors are closed. If you can’t decide between the two, come down to our showroom and see the difference for yourself. An Orion advisor can also help you choose.

Is there any finance available to help me pay for my new door?

Yes, there certainly is! We can sort of a number of affordable payment options for you to choose from. This is subject to application & status. When you apply, you’ll experience a simple, straightforward application and you won’t have long to wait to find out if you’ve been approved. You can come down to our York showroom to discuss finance or we can set up an appointment to come to your home if you prefer.y.

If my finance is approved, what are the next steps?

Once you’ve been given the green light from your own finance provider, contact us straight away. If the finance was sorted by us, we will both get told at the same time, so we will contact you soon after.

Help! I’ve been refused finance. What do I do?

Don’t stress if your finance application has been rejected – this happens for lots of reasons and it could even be based on how many times you’ve moved house in the last few years. Orion is here to help and we suggest you contact another finance company. It helps if they are familiar with you.

How long should I expect to wait to be approved?

There’s a good chance you will get an instant ‘yes’ from the finance provider but it could also take time for them to give you an answer. Don’t worry if you have to wait as there are a number of reasons this could be the case.

ORION PROMISES

We’re a fair and honest company, who will always value our promises made to customers. Orion Windows puts you first.

HONESTY

We pride ourselves in providing a consistent, honest service. Our team of advisors are transparent with costs and you can be confident the price you are quoted is the best it can be, offering you real value.

VALUE FOR MONEY

When you choose Orion, you get first-rate customer service, exceptional products and unmatched affordability. Our extensive range of products uses the most advanced materials on the market - ensuring the perfect consistency of quality, colour, and finish throughout every product range.

20 Year Guarantee

Due to the impeccable quality of all of our products, we have the confidence that allows us to offer all of our customers a 20 year guarantee, which covers you for any remedial works that may be required after the installation. This is only possible because of Orion’s high quality materials and skilled installers.

Price Promise

We're so confident of the value of our products that we offer a 'Price Promise'. Find the same quality product for less in our service area within 7 days and we'll beat the difference. The like for like quotation must be for a product that we are able to supply and must be of the same size, same design and same quality.

OUR FINANCE CALCULATOR

See how affordable your home improvement can be with our Finance Calculator.
  • BUY NOW PAY MONTHLY Buy now and choose to pay monthly over 5, 10 or 15 years...
  • BUY NOW PAY IN 12 MONTHS Buy now and pay nothing for a whole year...
£
60 monthly payments
Deposit
£
Representative APR
7.9%
120 monthly payments
Deposit
£
Representative APR
7.9%
180 monthly payments
Deposit
£
Representative APR
7.9%
This finance option allows you the convenience and flexibility of spreading the cost of your home improvements over 60, 120 or 180 months*. You must make the minimum repayment each month. However you can also make additional payments and therefore control the length of the loan and the amount of interest you would pay. No security is required on these loans. These calculators are for illustrative purposes only and do not constitute a credit quotation. *180 months finance only available for orders over £7,500.

Representative Example

Cash Price
£4,000.00
No Deposit
£0.00
Total Amount of Credit
£4,000.00
Duration of Agreement
60 Months
Rate of Interest
7.9% p.a. fixed
Representative APR
7.9% APR
60 Monthly Payments
£80.41
Total Amount Payable
£4,731.20
£
Deposit
£
Pay within 12 months
£
Want to pay in monthly instalments after 12 months rather than one-off payment? Consider this option.
120 monthly payments
Deposit
£
Representative APR over 10 years
11.9%
Order new windows & doors with no deposit and pay nothing for 12 months. As long as you pay the outstanding balance in full before 12 months has elapsed from the date of completion plus a £29 exit fee you will pay NO INTEREST on your loan. If, after 12 months from the date of completion, this is not convenient, you can pay in 120 monthly instalments at 11.90% APR Representative. *Deferred for 12 months from the date of completion – £29 exit fee applies if the loan is repaid in full during the deferral period and NO INTEREST will be paid. For legal reasons the Representative Example shows interest IF the outstanding balance is NOT paid before the 12 months has elapsed. These calculators are for illustrative purposes only and do not constitute a credit quotation.

Representative Example

Cash Price
£4,000.00
No Deposit
£0.00
Total Amount of Credit
£4,000.00
Duration of Agreement
132 Months*
Rate of Interest
11.9% p.a. fixed
Representative APR
11.9% APR
120 Monthly Payments
£61.82
Total Amount Payable
£7,418.40
Settlement Fee
£29.00

REQUEST YOUR FREE DOOR QUOTE

Simply fill in your details for your free, no obligation quotation, and click "Get Quote"

Your details
What would you like a quote for?
Content Block
  • This field is for validation purposes and should be left unchanged.

Want to speak with an Advisor? Give us a call on 0800 318 140

Our friendly team will be pleased to help with any questions you may have.

VISIT ORION’S YORK SHOWROOM

We invite you to join us at our showroom in York, to browse our many products in person and speak with our team of advisors and designers about your next home improvement project.

GET DIRECTIONS