We have complete faith in our products and the quality of our work. That’s why we’re proud to offer a 20-year guarantee

A Guarantee that Sets the Standard

Once your installation is complete, we’ll issue you with your guarantee certificate, which includes a full summary of your cover.

Crucially, this guarantee covers you for any remedial works that might be required after the installation and includes all windows, doors, conservatory frames, roofs, and all hardware.

Our Guarantee


For further details on our guarantee, including a full list of exclusions and exceptions, please get in touch with a member of the Orion team and they’ll be happy to answer any questions you may have.


We’re a fair and honest company, who will always value our promises made to customers. Orion Windows puts you first.


We pride ourselves in providing a consistent, honest service. Our team of advisors are transparent with costs and you can be confident the price you are quoted is the best it can be, offering you real value.


When you choose Orion, you get first-rate customer service, exceptional products and unmatched affordability. Our extensive range of products uses the most advanced materials on the market - ensuring the perfect consistency of quality, colour, and finish throughout every product range.

20 Year Guarantee

Due to the impeccable quality of all of our products, we have the confidence that allows us to offer all of our customers a 20 year guarantee, which covers you for any remedial works that may be required after the installation. This is only possible because of Orion’s high quality materials and skilled installers.

Price Promise

We're so confident of the value of our products that we offer a 'Price Promise'. Find the same quality product for less in our service area within 7 days and we'll beat the difference. The like for like quotation must be for a product that we are able to supply and must be of the same size, same design and same quality.


We invite you to join us at our showroom in York, to browse our many products in person and speak with our team of advisors and designers about your next home improvement project.



If you have a query or issue about any of our products or services you can contact the Customer Services team by completing the form below.

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Want to speak with an Advisor? Give us a call on 01904 690881

Our friendly team will be pleased to help with any questions you may have.