A 20 year guarantee that sets the standards
Once your installation is complete, we’ll issue you with your guarantee certificate, which includes a full summary of your cover.
Crucially, this guarantee covers you for any remedial works that might be required after the installation and includes all windows, doors, conservatory frames, roofs, and all hardware.
Labour & repair
Orion’s guarantee will cover the labour costs of repairs for the first 10 years only. After the first 10 years, there will be a cost for labour. If the replacement product is no longer in production, Orion will replace the product or part with the nearest like-for-like replacement.
What's excluded on the 20 year guarantee
There are a few restrictions on your Orion guarantee, including accidental and environmental damage. It’s important to keep your products in a good state of repair and if faults are found due to neglect or vandalism, these will not be covered either.
Similarly, if another company undertakes any modifications or work on a Orion installed product, that will invalidate the warranty.
There are a few extras that are covered for five years and therefore excluded from the full 20 year cover, including plumbing, plastering, electrics, timber boxing and foils. Base building works and aluminium windows and doors are covered for 10 years.
FURTHER INFORMATION
For further details on our guarantee, including a full list of exclusions and exceptions, please get in touch with a member of the Orion team and they’ll be happy to answer any questions you may have.
Orion Promises
We’re a fair and honest company, who will always value our promises made to customers. When it comes to replacing your windows or doors, selecting the right company to work with is as important as the products you choose. As trusted installer in Yorkshire, you can rely on Orion to do the job properly, every time. Our ethos is to care as much about your home and project as you do. Each member of our team are experts in their field and are always looking for ways to improve our service to you.
Honesty
We pride ourselves in providing a consistent, honest service. Our team of advisors are transparent with costs and you can be confident the price you are quoted is the best it can be, offering you real value.
Value For Money
When you choose Orion, you get first-rate customer service, exceptional products and unmatched affordability. Our extensive range of products uses the most advanced materials on the market – ensuring the perfect consistency of quality, colour, and finish throughout every product range.
20 Year Guarantee
Due to the impeccable quality of all of our products, we have the confidence that allows us to offer all of our customers a 20 year guarantee, which covers you for any remedial works that may be required after the installation. This is only possible because of Orion’s high quality materials and skilled installers.
Price Promise
We’re so confident of the value of our products that we offer a ‘Price Promise’. Find the same quality product for less in our service area within 7 days and we’ll beat the difference. The like for like quotation must be for a product that we are able to supply and must be of the same size, same design and same quality.
Want to get in touch online?
If you have any questions or would like to speak with an advisor about our products or services, simply fill out the form below to get in touch.
"*" indicates required fields