Orion is committed to providing a high-quality service and this extends long after your products have been installed. Our dedicated team of aftercare specialists are on call to help deal with any problems that might arise.


With a 20-year guarantee, we will look after you and your home for decades to come. Should you have an issue, please get in touch and we’ll endeavour to make things right.

Envisage Flush Windows - Monkey Tail Handle


It’s important to know how to clean and maintain your products to help them look and perform their best for years to come.

We’ve put together a handy guide of hints and tips on keeping your glass and frames in perfect condition. Please check out our  Helpful Guides section for more.

Aftercare - Cleaning


In most cases, you shouldn’t be worried about condensation forming on your windows.

These droplets appear when moisture in the air makes contact with cold surfaces, such as tiles and windows. Condensation forming on the outer panes of a window unit is perfectly normal and shows that the window is working as it should!

However, if condensation appears between the panes of your double or triple-glazed units this would require investigating further. For more information, please see our dedicated resource.

Aftercare Condensation


We invite you to join us at our showroom in York, to browse our many products in person and speak with our team of advisors and designers about your next home improvement project.


Just a Call or Click Away

Should a lock become troublesome, or a door not operate as smoothly as it once did then our Aftercare department will be there to fix the issue. Just call us or send a request through for a service visit. It’s that simple.

Your details
Enquiry type
Content Block
  • This field is for validation purposes and should be left unchanged.

Want to speak with an Advisor? Give us a call on 01904 690881

Our friendly team will be pleased to help with any questions you may have.